Terms & Conditions.
Prior to a maintenance clean, pristine valet or showroom detail appointment all personal belongings should be removed from the vehicle this is including child seat(s). The boot should also be emptied.
Proclean do not accept any liability for any loss or damage to personal belongings left in vehicle whilst being valeted.
When our service is mobile, we may refuse to work if your vehicle is parked on a busy road or somewhere where we cannot work safely.
If your vehicle has any bodily fluids, mud, mould, paint or heavily soiled with pet hair we ask you make us aware prior to booking. If we are presented with any of the above, your car will have to be requoted and possibly rescheduled. If a deposit has been paid or appointment paid in full, we may not be able to issue a refund.
Paint enhancement will improve the paint to a degree, however deep scratches/ stone chips/ scrapes and marks may still be visible.
Proclean reserves the right to charge each vehicle according to the condition presented to us.
For all bookings a 50% deposit is required, this deposit secures your booking- this deposit is non-refundable.
We reserve the right to alter or move your booking due to weather conditions or unforeseen circumstances. You will not lose your deposit if we must alter/change your booking.
Your appointment can be rescheduled, if rescheduled 72 hours before your scheduled booking. If you fail to notify us then we will not be able to refund your deposit. If you arrive more than 15 minutes late to your appointment, then you will still only receive the allocated appointment time.
Please note we do take picture(s) of your vehicle for social media purposes, if you do not want your vehicle on social media, it is your duty to inform us.
By reading the terms & conditions you agree to our terms of service. If the booking has been affected by any of the points you may be liable to pay the full booking amount. If you have any questions relating to our terms and conditions or would like to clarify anything, please contact us.
